REFUND POLICY
Effective Date: 1.2.24
At North London Blinds Ltd, we are committed to customer satisfaction. This Refund Policy outlines the procedures and guidelines for requesting refunds for products purchased from our company.
Eligibility for Refund We offer refunds under the following circumstances:
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 10 days of receiving the item to request a refund or replacement.
Incorrect Product: If you receive the wrong product due to an error on our part, please contact us within 10 days days of receiving the item to request a refund or the correct item.
Order Cancellation: You may cancel your order and request a refund before it has been shipped. Please contact us as soon as possible to initiate the cancellation process.
Refund Process To request a refund, please follow these steps:
Contact our customer service team at sales@northlondon-blinds.co.uk and provide details of your order, including your order number and the reason for the refund request.
Our team will review your request and may ask for additional information or evidence, such as photographs of the damaged product.
Once your request is approved, we will process the refund to the original payment method used for the purchase.
Refund Timing The timing of your refund may vary depending on your payment method and financial institution. Refunds are typically processed within 7 business days after approval. Please note that it may take additional time for the refund to reflect in your account.
Non-Refundable Items Certain items may not be eligible for a refund, including:
Custom-made or personalized products.
Products that have been used, altered, or damaged by the customer.
Gift cards or vouchers.
Contact Us If you have any questions or concerns regarding our Refund Policy or need assistance with a refund request, please contact us at sales@northlondon-blinds.co.uk.
By making a purchase from North London Blinds Ltd, you agree to abide by this Refund Policy and the associated terms and conditions.